Refund Policy

1. Overview

At Supascans, we strive to provide excellent service and value to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our one-time scan packs.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues that prevent you from using the Service that are not resolved within 48 hours of reporting
• Duplicate charges due to processing errors
• Unauthorized charges to your account

3. Non-Refundable Items

The following are not eligible for refunds:

• One-time payment packs (Starter, Pro, Advanced) — these are final sales
• Usage of quota or conversions already consumed
• Refunds requested more than 30 days after purchase
• Refunds for change of mind or dissatisfaction with service quality

4. Refund Process

To request a refund, please contact us at supascans@gmail.com with the following information:

• Your account email address
• Date of purchase
• Payment method used
• Reason for refund request
• Any relevant transaction IDs or receipts

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to your original payment method within 10-14 business days.

5. Chargebacks

If you initiate a chargeback or dispute a charge with your payment provider, your account may be suspended or terminated. We encourage you to contact us directly at supascans@gmail.com to resolve any issues before initiating a chargeback.

6. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us at supascans@gmail.com.